Frequently Asked Questions (FAQ)
Your Questions Answered
We know buying online can raise questions. Here are the most common things our customers ask — answered honestly.
Shipping
Q: How long does shipping take?
A: Most orders are processed within 1–3 business days. Delivery typically takes 7–14 business days depending on your location. You will receive a tracking number once your order ships.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International orders may take 10–21 business days depending on customs and your country.
Q: How can I track my order?
A: Once your order ships, you'll receive an email with your tracking number. You can use it on our website or the carrier's site to track your package.
Product Questions
Q: How quickly will I see results with the Lumbar Spine Corrector?
A: Most customers feel relief after the first few uses. For lasting posture improvements, we recommend using it daily for 5–10 minutes over 2–4 weeks. Results vary by individual.
Q: Is it safe for everyone to use?
A: The Lumbar Spine Corrector is designed for adults with general back tension and poor posture. If you have a serious spinal condition, recent surgery, or chronic medical condition, please consult your doctor before use.
Q: What is the difference between the Magnetic and No Magnetic versions?
A: The magnetic version includes built-in magnets that some users find provide added therapeutic benefits and improved circulation. Both versions offer the same stretching and acupressure functionality.
Q: How do I clean it?
A: Simply wipe down with a damp cloth and mild soap. Allow to air dry. Do not submerge in water.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you're not happy with your purchase for any reason, contact us at support@silkdefy.com and we'll make it right.
Q: My item arrived damaged. What do I do?
A: We're so sorry to hear that! Please email us at support@silkdefy.com with a photo of the damaged item and your order number, and we'll send a replacement right away.
Contact Us
Q: How can I reach customer support?
A: You can reach us anytime at support@silkdefy.com. We aim to respond within 24 hours, Monday through Friday.